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Entries Categorised as 'Opinion'

What’s The Difference Between Paypal, Parcel Force and a Bunch of Somali Pirates?

April 25th, 2009 · No Comments · Opinion

Apparently nothing!

Seems like it isn’t my week for receiving things. First off I had a couple of packages shipped from Aquarius Records in San Francisco. The first gets through fine whilst the second Parcel Force basically holds ransom. Now I understand that customs and all needs to be paid on goods etc, and I am fine with that bit (more or less) but to then be screwed by Parcel Force for £8 as a clearance fee? Wow, I wish I could jip my customers for money here and there as I wished. Now I am sure some of you are thinking that 8 pounds isn’t very much, but its 42% on top of the customs charges. and of course if I don’t pay up I don’t get the goods.

When you pay for delivery at source, surely you would expect that this covers the cost of delivery and anything in between, bar customs perhaps. The fact that I have to pay nearly 50% on top of customs and 10% of the value of the goods to actually receive them, and then for this fact to be jumped on me is frankly a joke. Whatever happened to transparency? And with a recent story between them and the Post Office finger pointing at one another for “apparently” losing a parcel i really hope that they go to the wall during the credit crunch, because their quality of service is just plain sh1t.

Now onto PayPal. So the story goes, I have been paid by a friend of mine on 2 different occasions during 2008 for services rendered. Unfortunately for me their account is unverified, and PayPal in their infinite wisdom and with zero deference to my payment history with this person decided to hold the credits to my account. Having done so they wanted me to print off some form and fax it to them. Yes you heard me, use a fax, and send it to them. Now that’s all and great but WTF.

(A) who even uses faxes anymore, surely i should be able to scan and upload the thing, but NO, and (B) why the hell do they just randomly block payments and hold them as a matter of course due to “suspicious activity”. Surely if this payment was suspicious, every single other one from the same source, of which there have been more than a few over the years, would have been equally as suspicious. Anyhow, long story short, I simply decided to do a refund, but who knows how long that will take. So well done Paypal! Perhaps next time you can provide seller protection on your own stupid processes.

Last.fm Radio Subscriptions Are a Curious Thing

April 24th, 2009 · No Comments · Opinion

And so finally, after much anticipation, or dread, depending which side of the fence you fall on, last.fm’s radio subscription came into force today for the “rest” of the world. I have watched, with intrigue, from the sidelines, as the affair has played out on the Last.fm blog and elsewhere, not least because the initial response was so negative – some 10% of the 1500 or so comments on the Last.fm blog included the word F#$%.

Initially I was shocked and dismayed, as many of my non UK-based friends were, that after so many years of free service, Last.fm was finally going to enforce a charge model for non UK, US and DE site users. Of course, having been on the other side of the fence, being a former employee of Last.fm, I understood the straight-jacket of rights management, royalties hell and other legal f$%kery they were being forced into. What didn’t make sense to me though, was that in light of the launch of services like Spotify, and with their existing apparatus in place, why didn’t they simply launch a decent subscription model across all countries? One with enhanced features that even UK, US and DE users could by into so that no one felt like they were being left behind.

I suppose the reality is that the world of music is one that is defined by legally imposed and business-orientated boundaries, where rights and responsibilities are sliced up on a territorial basis, and that despite the internet being a medium that does not respect boundaries and borders, the music industry will continue to operate in this archaic manner as it suits them and garners better revenue generating opportunities. Into this mix is the very real problem for Last.fm and other companies, that unlike massive companies like Google, logistically it can only operate in few territories, and that the offices they maintain in the US, UK and DE reflect their best revenue generating markets. Beyond this, their ability to generate revenues in single language, relatively small, but high-cost, markets is tough, and now that they have ditched their foreign language teams – as of December ’08 – despite the cost saving, they are in even less of a position to create such revenue streams and so help make ad-supported service feasible.

But this brings us to a whole other question. Are ad-supported streams really a viable proposition in the long term? Who will eventually win the royalty rates war? And will the majors really be happy in the end just collecting their dues from a rev-share deal? In all these cases I think the majors will likely win out. The tide of the law is finally turning, and it looks like overall, law-makers, people and business will come to a logical and reasonable position. In addition, labels are already leveraging their position on content with Google and Vevo and I am sure more deals to this end are likely to come out of the woodwork.

Overall, I think there are better ways that Last.fm could have positioned themselves in this matter, but then again I don’t know the exact discussions that were to be had around the decision making table, other than making the basic assumption that CBSi was, is, and will continue to be, unlikely to dig deep into its pockets. Come what may, fewer users or not, Last.fm should probably just focus on what they do best, which is scrobbling, and leave the game of playing with labels to the other sites, each of which will be swatted off in turn by the ensuing cat fight, leaving the major label player as the remaining incumbent. Then, and only then, will the majors probably rest easily in their beds at night.

Gigulate Launches API, But How Does This Help You?

April 21st, 2009 · No Comments · Opinion

‘Tis interesting news that Gigulate, the Last.fm, Hype Machine, Techmeme, MusicBrainz inspired interwebs content mashup is releasing the hounds on their brand-spanking new and shiney API, providing general joe public web designer access to the data that runs their site.

But what does this mean for you and me?

Well in short it means the hurdles are being broken down in the kinds of access we get to the swill of related-content floating around the internet. In Gigulate’s case it means that punters get ready access to all kinds of music news, gig details and related ticket links (which allows them to make money and you get gig tickets). Is this ground breaking stuff? Well not really, and kinda represents more of the same, but in theory this is great for those that use the internet.

In a world where musicians usually just want to do what they do best, which is create music, having YET ANOTHER site to pump info into is yet another mountain to climb in the process of hitting the big time. In reality, Gigulate is designed to draw the strands of all these disparate sources together, but who knows what comes from where, and with less than tech savvy artists out there, the site and its service will be little more than a passing blip on the radar.

My on-going struggle with the sphere of music online is one in which the space is becoming increasingly fragmented, making it harder and harder for those that actually create music to reach their audience. If anything bands, artists, musicians and labels need to take control of their own space and destiny online and actually generate the content in a place which matters, that being their own web site. With blogs, feeds, samples and more, the so called “online music revolution” should be able and forced to reach out to the musicians to actually get what they have to offer to the wider world.

Junior Tea Enthusiast vs Office Gimp

April 20th, 2009 · No Comments · Opinion

With this awe inspiring quote from the CEO of The Filter, David Maher-Roberts:

The Filter’s ability to understand a person’s tastes makes it a breakthrough solution for the enormous amount of information online.”

They really knew how to nail the job description for their available intern position:

Junior Tea Enthusiast – We’re looking for a tea enthusiast to join our team here at The Filter. You’ll have an active interest in discovering new and exciting teas as well as an obsession with brewing, pouring and serving tea.”

Not sure I could have put it better myself, though as those who know me best, I would probably have described it in the even more graphic detail.

What’s wrong with just saying you need a data entry clerk, an office lackey, or just plain old-fashioned gimp? Surely trying to be humorous is simply demeaning to someone who likes you service enough to want to come and join your team and work like a monkey during their summer holidays for a pittance, if any remuneration at all.

Anyhow, I love my tea, but I think my taste is a little too sophisticated for them, so I shall not be applying. Let’s hope they find an all deserving tea maid soon. For their sake, if not mine!

A Great Day for a Ride or Guided Bike Tour Around London

April 19th, 2009 · No Comments · Opinion

It’s Sunday the 19th of April 2009 and the sun is beating down on my balcony. It seems like the perfect day to go on a bike ride, or better still to take a guide bike tour around London.

I have always thought that visiting London is best done on foot, but in reality, this is great for micro-visits, and adventurous types who never feel like they are in the realm of getting completely lost. Moreover, time and effort is expended in walking for the value return in distance, conversely you can ride around London on a bike, safely if you know where to go, and actually encompass a lot more in distance. You could easily ride from one side of central London to the other in half a day or in just a matter of a few hours, but you certainly couldn’t walk it in the same time. The walk from Putney Bridge to Richmond alone is some 12 miles and 4 hours hike.

So how do you actually discover a side to London that you wouldn’t otherwise without traipsing around on foot? Well a good friend of mine, Ian McPherson, has started Spoke ‘n Motion. The operation provides small groups of 10 or so, courageous bikes the opportunity to discover Central, South and East London, by day and by night. I must say, the “Sights at Night” bike tour of London is a great ways to see the city, and ends with a boat cruise of the Thames and a post-ride tipple at a pub of your choosing.

Highlights of the tours Ian provides include, but are not limited to: Tower, London and the Millennium bridges, HMS Belfast, the Clink Medieval Prison, Southwark and St Paul’s Cathedral, as well as Westminster Abbey, Shakespeare’s Globe Theatre, the South Bank Arts Centre, the London Eye, Big Ben & the Houses of Parliament, and of course the quintessentially english, Eerie Victorian gas-lit streets.

Though the cost of a ticket, starting from £16.95, is on par with any of the guided bus tours around London, after 5 hours of cycling around town you will certainly feel like you have fulfilled your vacation exercise requirements, had a fun, exciting, interesting and most certainly safe and friendly time, and most importantly, felt like an integral part of the tour, rather than just another bum on the seat of a bus or a boat.

So what are you waiting for? Get on over to Spoke ‘n Motion London Bicycle Tours and book a bike tour that will make your trip to London a memorable one, not least because of the crazy British foldable Brompton bikes they provide you on the tour.