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Graffiti, Modern Art and The Museum

May 18th, 2011 · Opinion

I was warmed to see last night, Will Gompertz’s review on BBC Newsnight of the new Hepworth Museum in Nottingham.  Although the architecture and the contents were awe inspiring, as is all good artwork, the main point of interest was the cold hard economics of the equation.

During the course of the piece, Gompertz talked about how the visitor count to the new Hepworth had been double the anticipated total, and that the majority of the new visitors had been “young” and “from the city”.  Moreover, the new influx of visitors as a result of the £30M investment to the museum, had in the first year alone generated an estimated £8M to the local economy.  In effect “Modern Art” was going to pay its way in under 4 years at that rate, assuming that the unabated success of the Hepworth merely stayed static, but with such good press, who could imagine that?

This kind of story explains the reasoning behind the slew of new modern and contemporary art institutions popping up all over the country, the first of which was likely the Baltic Centre in Newcastle, and most recently the Turner Contemporary in Margate, as well as the massive expansion of the Tate Modern in London.  Clearly modern art “sells” in droves.  We live in a cold, hard, capitalist economy, and when there is money to be made, even in the cultural sector, whose ethos isn’t to merely pander to populist demand, then it seems hard turn a blind eye, especially when councils the length and breadth of the nation need to cash in on something, and improve the long term prospects of their own localized and squeezed economy.

This, in a round-a-bout way brings me on to my favourite topic of street at and graffiti.

I think that the response to LA MOCA’s current exhibition Art in the Streets, is also real proof that there is a voracious appetite for contemporary art, and more importantly street culture and that again there is a real trick being missed by many institutions and galleries.  The Banksy show in Bristol, the Cans Festival on Leake Street in London, the series of events organised by Mutate Britain, all “eaten for lunch” by a massive number of people, and yet street art, despite it’s slow ‘mainstream-ification’, though the likes of Banksy and Shepard Fairey continues to be vilified as the enfant terrible of contemporary art because of it’s association with graffiti.

It’s an interesting read, Cedar Lewisohn’s Abstract Graffiti, the only book on street art I have, as yet, purchased for myself based solely on its content, much as a piece of good artwork.  He presents the case on both sides, on one part talking to the likes of Sweettoof and Futura 2000 about said topic, as well as  the Honourable Judge Hardy, who himself has sent down a number of ‘offenders’, a process which only enhances the credibility of the graff-head!  Maybe we should be putting their work galleries instead? hahaha

As street art and graffiti voyeurs and navel gazers, we consume our product in the streets.  We are driven by passion and a love, though this seems to be at odds with everyone else, most of all the councils who spend time buffing walls at tax-payer’s expense, and the legal system who of course has an obligation to protect private property. Who could disagree?  But when you have a plum opportunity to harness creativity and ‘legalise it’?  Not only that, but to get the attention and the voice of the youth of today and reflect it back to other generations, then why sit on your arse and twiddle your thumbs?

I imagine that we will see our first million dollar Banksy in my lifetime.  Pocket change, when Mister Damien Hirst will no doubt encrust enough diamonds on something to convince an erstwhile mug to part with the better part of 1 billion dollars and have no change left afterwards.  No doubt a gallerist in New York is licking his very moist lips at the prospect of commission on that sale.  But with all that said and done, even that million dollar price tag won’t buy immediate respectability for lesser mortals.

For each and every ‘graffeur’ who claims of sell out, every ‘good boy’ has to pay his way somehow, and when it’s a million times harder to rack your spray and the cost is exorbitant, then the option of “selling out” or earning a living from being an “artist” becomes a harsh reality.  The business of street art is growing, perhaps in direct correlation to the number of ‘throw ups’ and ‘street art’ galleries. One thing is for sure, it’s certainly not going to go away any time soon, and the long term separation of it from “graffiti” and the acceptance of it as an means to improve and inspire people lives, both in the street, and in a gallery, will only compound year-on-year.

It has been a long journey to this point, started, though not conceived by the likes of Basquiat, Haring and others, though they ended up sidling up to respectability and modern art with our good friend “Andy” and we no longer view them as street artists.  It seems a tad odd that we are, even now, still talking about street art as the outsider and that it still has a long way to go.  Who knows maybe it hits a peak every time and then fades away, purely due to the resistance to the so-called ‘criminality’ of it.

Despite all the grand-standing by police and the right wing contingent around the LA MOCA facility hosting the street art exhibition, the figures again speak for themselves, and businesses are reaping the rewards thereof, not just of locals coming to the exhibit, but people flying through international airspace to go see it and spend their hard-earned dollars in doing so.  Business is up ten-fold.  Any good Republican would acquiesce and be heartened by that kind of pay day, even if they had to put up with a little excess graffiti in the ‘hood for a short while, something which city budget will pay to clean off anyhow.  Let’s just call it the ‘cost of doing business’.

So there you go. I like to think that street art and its influence knows no bounds and is going to continue on an upward trajectory, even more so now that artists have their audiences in social networks and can side-step ignominy of selling out to a gallery, though even that comes one day as a practicality of wanting to remain a creative mind, not a business one.

I am looking forward to more art galleries, museums and the like jumping on the “Street Art Bandwagon” and helping the cause, if not themselves in the process.

Bristol here I come!

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You’re So Vain

April 22nd, 2011 · Personal

I like to think that what separates me from some others is the fact that I am perceptive, and can learn from my experiences in life and never make the same mistakes twice.  That being said, it never ceases to amaze how many people go though life completely oblivious. Based on recent interactions, here is a case in point.

Never Look A Gift Horse in the Mouth

Not only should you not make the mistake of turning down good opportunity, for, as an economist will tell you, there is the very really issue of opportunity cost, but because you never get the same opportunities twice.  No doubt Ruskin and his permanency loving theories, would relish the thought that a decision made is a final and irreversible change on a new and completely uncharted course.

The Past is the Past

Jesus might be able to resurrect and come back from the dead, but after 2011 years we are still waiting for the second coming.  Hell, if Jesus can’t even pull the come back trick off then who can?  And hence, the past is the past, and sometimes it best remains there.  That’s all and well but understanding why it should is half the trick.  No doubt a bunch of Christians will disagree with me and will want to burn me at the stake as a heretic, but then again, even society has learned to move on from that bout of madness in medieval history.

Onwards and Upwards

So forget the past and move on.  Life is only what you make of it and always best to drive on and make sure you are doing a smash and grab of every opportunity that comes your way. Maybe I am just a lucky sod, who is in a privileged position and can afford myself that perk, but if you don’t help yourself in life, who can you actually rely on? For one, if you lean on others permanently they simply become that metaphorical crutch that impedes your development, progress and whatever else.  People have a certain predilection to offer advice and steer people in directions for their own purposes, intentions and desires, and thus it is always better to bother to commandeer your own ship through life most confidently and without help.

If The Cap Doesn’t Fit …

Said recent interactions have shown me that people are more than willing to, not only look a gift horse in the mouth, but to completely gaze through it.  Moreover, they are then willing to try and come back to the trough and drink for a second time, which needless to say doesn’t work.  Not least because I, myself, having learned from the earlier experience won’t even afford them those opportunities, and as tough as it seems at the time, it is always for the best later.  As cynical as it seems, things never get better, and if they weren’t great to begin with, then kiss it good bye at the earliest possible point.

Over & Out

Anyhow, enough pontification from me for one morning, but it stands to reason that if you are not thinking about you, yourself, and I at every point in life, and that you aren’t assessing how best your decisions will help steer your path in life, even if that is in a capacity ot help others, rather than merely being selfish, then you are making an error.

P.S. You probably think this blog post is about you.

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Softlayer Hosting – A Customer’s Review

April 5th, 2011 · Opinion

I have written before about The Planet hosting and the 7+ years of experience I have had with them, and how the recent experience has been less than stellar.  Well the fun and games continues.  Why, indeed, I remain their customer is beyond me, and no doubt this blog post will spell the end of what has, for the most part, been a fruitful relationship but which has run its course.

Consistent Failure to Deliver

After my blog post in September attracted some interest from certain parties at Softlayer, the company that pretty much consumed and destroyed The Planet in one shot, I was contacted by Softlayer and attempts were made to engage with me and to understand my position, but which, ultimately  came to nothing due to lack of delivery.  Moreover, in spite of continued efforts, by me, on various occasions, nothing further came of this extended olive branch gesture.

Unnecessary Downtime

In December, due to issues with the configuration of outlying RHN server setup on the Softlayer network, on-going and complete failure on the part of Softlayer support to even understand and rectify the issues at hand, I, and, more importantly, my client, were put through 24 hours of completely unnecessary downtime.  In a nutshell and to put it bluntly, the incompetence of support from Softlayer was staggering.

I come to this conclusion because, firstly and most shockingly, they pretty much completely ignored all feedback from my technical lead and I, and assumed that a repeated UPCP command on a CPanel server would fix all the ills in the world, despite having told them that this was what created all the issues in the first place and that the script would stall as a result of their miss-configured network.

Having finally come to the realisation that UPCP wouldn’t resolve ANYTHING, some 5+ hours and countless abortive phone calls and ticket updates later, a stated 1 hour OS reload process turned into an 8 hour slog.  Why?  Because of massive hardware problems that occurred once the new OS was reloaded on the original chassis.  Frankly speaking, if a datacenter doesn’t know their OS and hardware, what hope is there for the rest of us?  This debacle continued until at about 4am I got an email to state that the machine was ready for the final step, another 7 hour re-installation of all the user data from backup.

Yet More Downtime

Most recently, yesterday in fact, having pointed out possible network interface hardware issues, and having run updates, I proceeded to engage support for the sake of ensuring their “vastly superior” technical expertise in troubleshooting the problem on the ground, the technician proceed to “accidentally” disconnect the server from the network during tests, and left the server offline for some 20+ minutes, causing loss of work to my client, not to mention their site users.  Irrespective of the accidental status of the affair, the issue was handled less than professionally.  And their solution to the NIC problems? Yes you guessed it, switch off error reporting.

Lack of Confidence

Consummate to any relationship, business or otherwise, is trust.  When you begin to lack confidence in the delivery of a party, the relationship is beginning to fail.

The prospect of having to handle any kind of dealings with Softlayer support doesn’t inspire confidence, because at no staged I know that they will have the capacity to deliver.  Moreover, Softlayer has started charging clients $3 per ticket to provide support.  Personally, I can understand the desire or need to suffer morons, and to charge for incidental support, but when you are completely incapable of handling issues with your own hardware, whether you are charge 50¢ or $50 per ticket, the cost is still a slap in the face to your customers.

As I predicted, the takeover of The Planet by Softlayer was going to lead to a degradation in service quality and delivery, and so it came to be true. The Planet prided themselves on the delivery of service, and that ethos no longer exists, or at least they new operation has zero capacity to convey that sentiment to their customers.

To me, the final kick in the teeth is the unexpected, unannounced and completely unnecessary changes to their handling of accounting and finance. In 7 years I have not missed a payment despite having quadruple figure invoices month-to-month.  Again, I can understand the need to make customers shape up or ship out, but at the end of the day, everyone knows that pulling the plug on a server, when your account is delinquent for more than 5 working days is pretty final.  The hassle involved in rescuing data, or recovering from that is such that you don’t even want to go down that road.  So why the need to slap fees upon the already exorbitant costs we pay for bandwidth, ram, hard drives and everything else?

Any Chance of Improvement?

I hope, for their sake, that they can improve their delivery of support, delivery of service, and their ability to convey and communicate quality to their customers, but for me, I think it would take a miracle.

Miracles do happen, and I can be re-converted, but I think it would take more than a mere discussion with high level customer service/relationship personnel.  At this point not even monetary compensation would fix the broken view, unless that money was being spent on actually improving their delivery of service and support.

If nothing else, perhaps they will read this, and use it as a wake up call.  I wish they would improve!  I am the last one to want to have to move all my machines to another datacenter, company, city, country, whatever.  So please, if there is a god, do make them listen!

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Android Museum Apps – Further Thoughts

March 28th, 2011 · Mobile

Since my first post and foray into the world of Museums and Android, there has been considerable interest, and no doubt my tag-team efforts with Mister Museums2go, Charles Outhier, are going to generate further interest and shed more light on the whole ‘scenario’.

A Recap on the App Gap

So in response to my initial article, Charles made the following points:

  • 5 times as many iPhone apps as for Android
  • 15 like for like, and 3 on Android not on iPhone
  • No bias, just reflection of ‘serious’ impediments
  • Obstacles to potential revenue streams
  • Obstacles to development
  • Lack of parity in installed user base, even for very popular apps
  • Real questions regarding preparedness to devote time/resources to Android

Charles of course re-iterates a number of times, that he has no vested interest in pushing any single OS over another, and that there is no agenda other than to understand the hurdles to accessibility on the burgeoning smartphone platform, and I of course would like to enforce the same perspective. So how about a response? Is it even possible to come back?

My Response

There’s no doubt there are clear and present issues in both the supply and the demand for the Android apps from museums. As Seb Chan of the Powerhouse Museum clearly pointed out in the comments to Charles’ reply, when you look at the dominant mobile OS in the visitor analytics to their website, it is overwhelmingly iOS;  and with the previously outlined hurdles that Android Market places on app developers supplying to it, why else would one want to bother developing for any other platform than iOS?

The Chicken or the Egg?

The Android market share stats continue to clearly still speak for themselves, Visualized: US smartphone market share, as do those regarding museum apps, but I still keep coming back to the same question, why, if there is an audience, if not a willing audience, do the numbers not stack up, and perhaps more importantly, who should lead the way? Whose obligation is it? A point alluded to by Stéphane Bezombes in his comment on my original post.

My perception was always that museums should lead the way, and that, rather than merely pandering to the majority of demand, they should, with available resources, optimise for universal access.  The idea of leading the way is nothing more than community outreach, if indeed anyone using a museum app can be considered part of the audience and a museums community.  This device agnostic & universal access approach, brings a traditional approach to a whole new paradigm. Blog posts such as Jasper Visser’s Guidelines for Mobile and Heritage provide outline for this technological concept, one where the product trumps the technology and where the experience is universal.

Given that Engadget’s stats, as linked above, pointing to Android meeting a younger market, this would behoove cultural institutions to be more proactive in reaching out to an audience less connected with the world of culture, as defined by the museum space.  Is it not the role and goal of museums and institutions to create demand in areas where it doesn’t exist?  Maybe, as a casual onlooker, my view is miss-guided, but it seems like missed opportunities.

Create More App for Less

As mentioned repeatedly, the mobile platform is more than just iOS and of course it is also more than simply an installed application base. Given Apple’s shouting from the ramparts regarding HTML5 and associated technologies, and the barriers to entry when it comes to application development, I still don’t quite understand the real desire and “apparent need” to develop for a singular platform.

If I demonstrated that you could develop a cross-platform “application” at an Nth of the cost of an iPhone app, with the ability to monetize it both online, and via Apple’s App Store and Android Market why wouldn’t you say yes?  If monetisation is key to your objective, and it can clearly be achieved, then where is the block, besides the lack of funding for development?

Who Is Doing What?

With all this talk, seemingly bashing museums for their anti-Android stance you would be forgiven for thinking that cultural institutions are doing little, but blog posts, and released web apps out there prove otherwise:

There are of course countless others, some of which I have documented in the past, from Ted Forbes work at Dallas Museum of Art and others at the Walker Art Center.  Feel free to let me know if you want to be added to this list!

Where To Next?

As I mentioned in my previous article, and will reiterate here.  I think the future is outside of the canister that is a single operating system.  The tools exist to help drive that, and the discussion is most certainly going on.  It is only a matter of time before we see serious in-roads taken into the device agnostic, universal access approach, and I look forward to seeing the net result.

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Museums vs Android

February 24th, 2011 · Mobile

According the figures released this February (2011) by Gartner, Google Android OS retains 22.7% of the mobile OS market share worldwide whilst Apple’s iOS retains only some 15.7%.  As a result, and given the existing clamour to develop for iOS, you would imagine that cultural institutions and their developers might have rushed in to mine the pot of gold at the end of yet another rainbow, but alas no. When searching for museums’ official mobile apps for Android you find that they are barely scratching at the surface.

In fact, in the last few days I have had visitors to this blog looking for such terms as “Why museums prefer iPhone for developing mobile apps“.  And so it seems clear, not just to me, that the current state of Android in our cultural institution’s repertoires, is more than  a little lacking. So where do the problems lie, and how can we ensure this rather large omission on the part of institutions is plugged?

So why are there so few museum apps for Android?

Most obviously, the first part of the problem is that the iPhone and iPad have been tech industry game changers.  They break ground first and won the hearts and minds of people.  Clearly they don’t rule the marketplace, but most importantly they are the devices that dominate with the individuals and professionals that count in cultural institutions.

The old adage that, Apple Macs are for those in the creative space, is coming to bite the rest of the world in the arse.  That’s to say that it is those very content producers and providers that are now buying in to the iOS and its related devices.  Further more, once they that tied themselves into that device, both physically and mentally, the advantage to Apple, if not the rest of the world, is that they keep upgrading to the latest and greatest every year or more, so the grip on the audience is never lost.

IOS has been out a while now, and no doubt many an institution has toyed with the idea of a developing an app, thus it is probably clear to any or all of them, that there is no pot of gold at the end of the rainbow.  A recent, and rather succinct blog post over at Audio Connexus, Debunking the Myths …, points this out well and compels institutions to aim for loftier goals in their development of apps.

With finite resources, hefty costs, and impending cuts to finances, it’s clear that there are more effective and rewarding means by which to build audiences and possibly drive new revenue streams.  Obviously the initial foray into app development has put the skids on future development, which, with Android being late to the party, means it has ultimately been the loser in this equation.

As I have pointed out in the past, in my blog post about app versus web app, the benefits of mobile web development, that of being cheaper and more accessible, are also likely driving resources away from app development in favor of a perceived higher ground of delivery of services and products.

High profile projects like Google’s Art Project, despite being blind for iPad and iPhone users, due to its use of flash, bring more visibility to museums, as does social media, bring them new audiences while they sleep.  They can continue to create buzz forever more, whilst apps cannot necessarily achieve the same results.  Just looking at the reviews and install apps on the Android Market is enough to make any museum professional weep!

In reality, the problem isn’t necessarily just the actual development of these apps, and the associated barriers to entry, but the issues of making them useful, making them “pay”, and ultimately, actually making them interesting and relevant in the context of the institution’s space to end users, and Android has lost out in the initial ‘hit’.  Countless articles abound on the topic from the likes of the New York Times to this one on the Boca Raton Museum of Art blog, Pros and Cons of Smartphone Apps in the Museum.

Improving User Experience Without Much Effort?

From what I can see, cultural professionals are already heading off the potential revolt of wayward consumers, by collaborating to create standards that add a layer of simplicity to the development of apps and tours.  So it is certainly not for a lack of trying, developing TourML and frequent conferences and industry get-togethers on the topic of #mtogo.

Recent changes in perception of HTML and the availability of new development tools and frameworks will only help to bridge the gaps.  Just yesterday Apple was lauding a PhoneGap/Sencha developed app Just One More as ‘New and Noteworthy’.  This kind of “App” development makes it easy to roll out applications to multiple operating systems with a single code base, so long as Apple and others do not restrict this kind of development in their terms of service, as they did with the Flash/CS5 wrapper for iOS apps. So the future definitely looks brighter in this respect.

But above and beyond this?  How can institutions improve the experience of their end users, even if they do not wish to develop any form of app?

Even if, as an institution, you decide not to develop for multiple operating systems or devices, then you need to communicate that.  Having spent time looking around, few museum web sites include pages that outline their app offerings.  As an end user this is frustrating.  Institutions need to own that search space, even if it means creating a page that says “Sorry! We do not offer any android apps.”  At least then, when searching for a phrase such as Tate Android App one will be provided with more relevant information, rather than being faced with a barrage of data on a multiplicity of websites that do nothing more than simply aggregate data about apps.

Better Times Ahead?

Personally I feel like the options are opening up, understanding is broadening, and the accessibility, both in terms of mobile browsing of institution websites and the homogeny of apps across multiple devices is getting closer on the horizon.  Things will never be perfect, and adoption rates will vary over time, but, most importantly, things are heading in the right direction, and in the mean time we can carry on playing Angry Birds!

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